Returns and Refunds

How to make a return

Internet sales of our products are identified as distance contracts, therefore governed by Legislative Decree n. 206/05 (articles from 50 to 68) which regulates the matter of distance contracts, i.e. contracts carried out outside commercial premises. You have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty. To exercise this right, you simply need to send "Grado10 srl" a written communication to that effect, and within 14 calendar days of sending the aforementioned communication, arrange for the shipment of the purchased goods to the address indicated below.
The only condition we place is that the product has not been opened.

CautionThe costs relating to the shipment of the goods returned to one of our centers will be charged to the customer.


How and where to send the return

You can use the method that is most convenient for you (mail, courier, etc).
Returned products must be sent to:
VIA MARCONI, 113 - 31020 VIDOR (TV)


How long do I have to ship

The products must be returned within 14 calendar days from the date of sending the notice of withdrawal.

What is the time frame for the refund

Once we have received the products, we will immediately activate the refund procedures. Times will depend on the payment method you used. In any case, they will not exceed 14 days from the day we received the return request.